1. Order Processing Time
All orders are processed within:
✅ 1–3 business days
Processing time does NOT include weekends or holidays.
During high-volume periods (sales, holidays, promotions), processing may take longer. If there is a significant delay, we will notify you by email.
2. Shipping Time & Delivery Estimates
Estimated delivery times after dispatch:
Canada
📦 Standard Shipping: 8–12 business days
International Shipping
🌍 Worldwide: 10–15 business days
Delivery times may vary depending on:
- Destination country
- Customs processing
- Carrier delays
- Weather or logistical issues
We do not guarantee delivery dates.
3. Shipping Fees
Shipping costs are calculated at checkout based on:
- Destination
- Shipping method
- Order weight and size
Any customs duties, taxes, or import fees charged by the destination country are customer’s responsibility.
4. Order Tracking
Once your order has shipped, you will receive:
✅ Shipping confirmation email
✅ Tracking number
Tracking updates may take 24–72 hours to appear in the system.
5. Incorrect Address / Delivery Issues
Customers are responsible for providing the correct shipping address.
We are NOT responsible for:
- Incorrect or incomplete addresses
- Failed delivery attempts
- Lost packages due to incorrect address
If a package is returned to us due to incorrect address, reshipping fees will apply.
6. Customs, Duties & Taxes (International Orders)
International shipments may be subject to:
- Customs duties
- VAT/Tax
- Import fees
These charges are determined by your country’s customs office and are not included in the product price or shipping fee.
Spider Hoodie Co. is not responsible for delays caused by customs.
7. Lost or Stolen Packages
Once the package is marked as “Delivered” by the carrier, we are no longer responsible.
If your package is:
❌ Lost in transit
❌ Marked delivered but you did not receive it
❌ Stolen after delivery
Please contact the shipping carrier and your local post office.
We will assist where possible, but we cannot issue refunds for lost or stolen packages.
8. Delivery Delays
Delivery may be delayed due to:
- Weather conditions
- Customs inspections
- Carrier issues
- Holidays
- Incorrect address
We do not refund shipping costs for delays beyond our control.
9. Shipment Damage
If your order arrives damaged:
✅ Take photos of the packaging and product
✅ Contact us within 48 hours of delivery
We will review the case and offer:
- Replacement, or
- Refund (if applicable)
10. Returns Due to Non-Delivery
If a package is returned to us because:
- Customer refused delivery
- Customs fees not paid
- Incorrect address
- Failed delivery attempts
We will refund the product price minus shipping costs, once the package is received back.
Reshipping is available upon request with additional shipping payment.
11. Contact Us
If you have any questions about shipping, please contact:
📩 Email: support@spiderhoodieco.ca
📍 Address: 220 Yonge St, Toronto, ON M5B 2L7, Canada
📞 Phone: +1 209 746 5737