1. Returns Eligibility
To be eligible for a return, the following conditions must be met:
- Item must be unused and in the same condition as received
- Original tags, packaging, and labels must be intact
- Return request must be submitted within 14 days of delivery
- Items must not show signs of wear, washing, damage, or alteration
The following items are not eligible for return or refund:
- Final sale or clearance items
- Customized or personalized products
- Gift cards
- Items marked “non-returnable” at checkout
2. Return Process
To request a return, please contact us:
📩 Email: support@spiderhoodieco.ca
Include the following information:
- Full name
- Order number
- Item(s) you want to return
- Reason for return
- Photos (required if item is defective or incorrect)
Once approved, we will provide the return shipping address and instructions.
3. Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping service
- We are not responsible for lost or damaged return shipments
If the return is due to our error (wrong item, defective product), we will cover the return shipping cost.
4. Inspection & Approval
After we receive your return, we will inspect the item.
We reserve the right to reject returns that:
- Do not meet eligibility requirements
- Arrive without original packaging/tags
- Show signs of use, washing, or damage
If your return is approved, we will notify you by email.
5. Refunds
Approved refunds will be issued to your original payment method.
Please allow 7–10 business days for the refund to appear, depending on your bank or payment provider.
Shipping fees are non-refundable, except in cases where the return is due to our mistake.
We may deduct a restocking fee where applicable.
6. Exchanges
We only replace items if they are defective or you received the wrong product.
If you need an exchange (size or color), please contact:
Exchanges depend on stock availability. Additional shipping costs may apply.
7. Defective or Incorrect Items
If you received a damaged or incorrect item:
- Contact us within 7 days of delivery
- Provide photos showing the issue
We will offer:
✅ Replacement
or
✅ Full refund
and we will cover all shipping costs in these cases.
8. Order Cancellations
Orders can only be cancelled before they are shipped.
Once an order is processed or shipped, it cannot be cancelled.
9. Changes to This Policy
Spider Hoodie Co. reserves the right to update or modify this policy at any time.
Any changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
If you have any questions about this policy, please contact us:
📩 Email: support@spiderhoodieco.ca
📍 Address: 220 Yonge St, Toronto, ON M5B 2L7, Canada
📞 Phone: +1 209 746 5737