1. Introduction

Welcome to Spider Hoodie Co. (“we”, “our”, “CA”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and how you can control it.

By accessing or using our website https://spiderhoodieco.ca/ (the “Site”) and placing an order, you agree to the collection and use of your personal data in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

When you create an account, place an order, subscribe to our newsletter, contact customer service, or otherwise communicate with us, we may collect:

  • Name
  • Email address
  • Postal address
  • Telephone number
  • Billing and shipping information
  • Payment method details (e.g., credit card number, expiry date—but processed securely by our payment providers)
  • Any other information you provide to CA (e.g., feedback, support requests)

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and usage, such as:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited and time spent on pages
  • Clickstream data and device identifiers
  • Cookies and similar tracking technologies

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to personalise your experience, remember your preferences, analyze usage, and improve our services. You can choose to disable cookies through your browser settings, but this may affect functionality of our Site.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Manage your account and customer-service inquiries
  • Communicate important updates about your orders or our policies
  • Send marketing communications (only if you’ve opted-in)
  • Improve the Site, customise content and layout, analyse usage, detect fraud
  • Comply with legal obligations

4. Disclosure of Your Information

We may share your information with:

  • Service providers, suppliers and partners who help us operate our business (e.g., payment processors, shipping couriers, marketing providers)
  • Legal and regulatory authorities when required by law or to protect our rights
  • Other parties in connection with a sale or transfer of all or part of our business or assets

We will never sell your personal information to third parties for their marketing purposes without your explicit consent.

5. Security of Your Information

We take commercially reasonable steps to protect your personal information from unauthorised access, use, alteration or destruction. These include encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure — we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, correct or update your personal information
  • Request deletion of your personal information (subject to legal requirements)
  • Opt out of marketing communications at any time
  • Withdraw consent where lawful to do so
  • Lodge a complaint with your local data protection authority

To exercise your rights, please contact us at support@spiderhoodieco.ca.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes listed above, including to comply with legal, accounting, or reporting requirements. After that, your information will be securely deleted or anonymised.

8. International Transfers

Our servers, service providers, and business operations may be located in various countries. If your information is transferred to countries outside your home jurisdiction, we will ensure appropriate safeguards are in place to protect your data.

9. Children’s Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from minors. If you believe a child under 16 has provided us personal information, please contact us and we’ll take appropriate steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the date of the change. Any material changes will be posted on the Site and, if required by law, notified to you by email.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact us:
Email: support@spiderhoodieco.ca
Address: 220 Yonge St, Toronto, ON M5B 2L7, Canada
Phone: +1 209 746 5737